Access to and from the doorway of your homes is critical; please advise your neighbours in advance that a removal vehicle will be parked outside your home. If parking permits are required, this is your responsibility.

Attics & Lofts

Our moving team are not allowed to enter a loft unless it is properly illuminated, floored, with fixed ladder, and has a safe point of entry, if this is not the case the contents of attics/lofts should be sorted and placed in a convenient area prior to the arrival of our moving team. Loft de-cluttering.

China / Glass / Ornaments & Books

These can be left in cupboards/shelves ready for our moving team to pack. It is your responsibility to check all cupboards have been emptied.


Any clothing already on hangers may remain on them, as we will provide special wardrobe cartons into which these clothes will be packed. See: How to Pack Clothes.

Contents of garages / sheds / loft

Under no circumstances will we move any flammable substances, old tins of paint, creosote, paraffin, matches, gas bottles or similar items as these invalidate any insurance cover.

Cookers / Washing Machines / Fridges & Freezers

These should be disconnected, drained and dried prior to removal. Fridges/freezers should be emptied. Our moving teams are forbidden to tamper with any mains supply. How to drain appliances.

Fixtures & Fittings (curtains / blinds etc)

All of these should be taken down prior to the arrival of our moving team. If you are looking to buy new blinds for your property, you can purchase your blinds online.

Packing & Unpacking

If you have opted for the packing service there is little more to add apart from, for insurance purposes all items packed by the removal company should be unpacked onto a flat surface. If you have decided to carry out your own packing please be aware that there is no insurance cover provided for these items. Packing advice.

Presence During the Removal

It is your responsibility to be present throughout the removal to ensure that nothing that should be removed is left behind and nothing is taken away in error.

Self Assembly Furniture (wardrobes / beds / sheds/ greenhouse etc)

It is your responsibility to dismantle and re-assemble this type of furniture. However should you require assistance please advise the move consultant during the visit as well as House to Home.

Please note, due to the nature of this type of furniture insurance cannot be provided for the assistance in dismantling and re-assembling this furniture.

Please contact us for more information.